سياسة الإستبدال و الإسترجاع

Our return and exchange policy Our policy lasts 7 days only from the date of receiving the order, and we apologize for not accepting returns or exchanges for products or orders that exceed the legal period. You must contact via email ([email protected]) or the official WhatsApp found at the bottom of the store page for return and exchange requests, mentioning the order number and a summary of the reason. Products must be in their original condition, unopened, unused, and undamaged for any reason. All goods are exempt from return after opening due to health reasons. Discounted items and offers are not returnable or exchangeable. Clothing of all types, such as (lab coat), is not returnable or exchangeable. Non-returnable additional items: Gift cards. Promotional samples. Gifts or free and compensatory invoices. Only items at regular prices can be returned; unfortunately, discounted products cannot be returned after the offer period ends. Clothing of all types, such as (lab coat), is not returnable or exchangeable. To complete the return request, a receipt from our store must be provided directly; we do not accept returns or exchanges for goods purchased from other outlets. Steps of the return or exchange process: The customer must contact the store via email to request a return and clarify the reason. The customer ships the product or order to be returned or exchanged at their own expense to the same sender address on the shipping label. You will be responsible for paying your own shipping costs for the return. Shipping costs are non-refundable, and we do not guarantee the shipment's arrival to us unless we receive confirmation of receipt. Once the products are received and inspected, we will send you a message to inform you that we have received the items. We will also notify you of approval or rejection of the refund or product exchange. If approved, the request will be processed if the damage is manufacturing-related; if caused by misuse, poor storage, or transportation, we do not provide compensation, and the responsible authority will be contacted directly. Delayed or lost refunds — if any: If you requested a refund directly from us using the same original payment method, note that the deposit of funds into the customer's account depends on the payment gateway and the issuing bank of the card to process the refund, and the store has no relation to that. Usually, it should not exceed 15 working days. If you have not received the refund yet, first check your bank account or the payment method used again. Then contact your bank and file an official complaint about the transaction. There is often some processing time before the funds are deposited. If you have done all this and have not received a response from the bank within 15 days, please contact us at [email protected]. If the product was purchased via a gift card, the amount will be credited as a balance for future orders.